Your responsibilities using a certified software product
The CRA does not look at the privacy policies of software developers. It is your responsibility to research these policies before buying or using a software product or web application.
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Use of the software, and any omission or error in the information provided, is the responsibility of the user and the developer. Consequently, the CRA cannot be held responsible if programming errors affect the calculation of income tax and benefits payable.
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Always make sure that you are using the most recent version of the software to prepare your tax return. If you encounter difficulties with the software, first, confirm that you're using a software package that has been certified for NETFILE by checking our certified software list. It could be that you are using an uncertified tax preparation software package or an older version of the software. If you have problems with the software product, contact the software developer directly for help.
If you received an error message when you tried to send your tax return using NETFILE, call Individual tax enquiries at 1-800-959-8281.
It is your responsibility to find out from the software developer what restrictions there are, if any, on the software.
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Only tax preparation software and web applications certified for use with NETFILE can be accepted through the NETFILE web service. If you buy your software package before it is certified for use with NETFILE, you may have to download an update from the software developer. Information on how to upgrade your software is available on the software developer's website. If you have any other questions about the software, contact the company.